Return & Exchange Policy

Shipping Policy

Thank you for shopping with us at Taste of Happiness. We are committed to providing you with the best shopping experience, including efficient shipping services. Please review our shipping policy below:

1. Shipping Zones: We currently offer shipping within the United Kingdom only.

2. Processing Time: Orders are processed and dispatched within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the following business day.

3. Shipping Methods: We offer standard tracked shipping services for all orders. We use Royal Mail.

4. Shipping Costs: We offer free shipping on all orders over £20. Shipping costs for orders less than £20 are a flat rate price of £3.29

5. Estimated Delivery Time: Estimated delivery times vary depending on the destination. Standard delivery within the UK typically takes 2-5 business days after dispatch. Please note that unforeseen circumstances such as extreme weather conditions or postal delays may affect delivery times.

6. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your delivery.

7. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for packages that are lost or delayed due to incorrect addresses provided by the customer.

8. International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience this may cause and encourage international customers to check back for updates in the future.

9. Order Tracking: You can track the status of your order by using the tracking information provided in your shipping confirmation email.

10. Contact Us: If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team at hello@tasteofhappiness.co.uk

11. Changes to Shipping Policy: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. Thank you for choosing Taste of Happiness. We appreciate your business!

Return & Exchange Policy

We strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward returns and exchange policy to make your shopping experience hassle-free.

1. Eligibility:

To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received.
Returns and exchanges are accepted within 30 days of the original purchase date.

2. Process for Returns and Exchanges:

To initiate a return or exchange, please contact our customer service team at hello@tasteofhappiness.co.uk with your order number and details of the item(s) you wish to return or exchange.
Once your return or exchange request is approved, you will receive further instructions on how to proceed.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

4. Refunds:

Refunds will be issued to the original payment method used for the purchase.
Please allow 3-10 business days for the refund to be processed after we receive the returned item(s).

5. Exchanges:

At this time, we do not offer product exchanges.

6. Exceptions:

Certain items, such as personalised or custom-made products, may not be eligible for returns or exchanges unless they are defective or damaged upon arrival. Please contact us for further assistance in such cases.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement or refund, depending on your preference.

8. Cancellation Policy:

Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been shipped. Once the order has been shipped, our standard returns and exchange policy applies.

By purchasing from Taste of Happiness, you agree to abide by the terms and conditions outlined in this Returns and Exchange Policy. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing tasteofhappiness.co.uk