Privacy Policy | Taste of Happiness
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customer care and privacy policy

Customer Care

At Taste of Happiness, we prioritise providing exceptional customer care to ensure a positive shopping experience for all our customers. Our customer care policy outlines our commitment to addressing inquiries, concerns, and feedback promptly and effectively.

1. Communication Channels:

  • We offer multiple communication channels for your convenience, including email, our contact form, and social media accounts.

  • Our customer care team is available 5 days a week to assist you with any inquiries or assistance you may need.

2. Response Time:

  • We strive to respond to all customer inquiries and messages within 48 hours, excluding weekends and holidays.

  • Urgent inquiries, such as order issues or product concerns, will be prioritised for quicker resolution.

3. Professionalism and Courtesy:​

  • We are committed to providing respectful and empathetic support to address your needs and concerns effectively.

4. Information Accessibility:

  • We aim to provide clear and accurate information regarding products, services, pricing, and policies to assist you in making informed decisions.

  • Our website includes comprehensive FAQs and product descriptions to address common inquiries and provide relevant details.

5. Problem Resolution:

  • In the event of any issues or concerns with your order, we are dedicated to resolving them promptly and satisfactorily.

  • Our customer care team will work diligently to investigate and resolve any problems, including order discrepancies, damaged items, or shipping issues.

6. Feedback and Improvement:

  • We value your feedback as it helps us improve our products and services. Please feel free to share your thoughts, suggestions, or concerns with us.

  • Your feedback helps us identify areas for improvement and implement changes to enhance your shopping experience.

7. Privacy and Confidentiality:

  • We respect your privacy and confidentiality. Any personal information provided to us during interactions will be handled securely and in accordance with our privacy policy.

8. Customer Satisfaction Guarantee:

  • Your satisfaction is our priority. If you are not completely satisfied with your experience, please let us know, and we will do our best to make it right.

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Privacy & Safety

We are committed to safeguarding your privacy and ensuring the safety of your personal information. Our privacy and safety policy outlines how we collect, use, and protect your data when you interact with our website and services.

1. Collection of Information:

  • We collect personal information, such as your name, email address, shipping address, and payment details, when you make a purchase or create an account on our website.

  • We may also collect non-personal information, such as browsing history, IP address, and device information, to improve our website functionality and user experience.

2. Use of Information:

  • Personal information is used to process orders, provide customer support, and communicate with you about your purchases.

  • We may use non-personal information for analytics, marketing, and website optimization purposes to enhance your shopping experience.

3. Security Measures:

  • We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  • Secure Socket Layer (SSL) encryption technology is used to encrypt sensitive data transmitted during online transactions to ensure its confidentiality.

4. Third-Party Services:

  • We may utilize third-party service providers, such as payment processors and shipping carriers, to facilitate transactions and deliver orders.

  • These third parties are required to adhere to privacy and security standards to safeguard your information and only use it for the intended purposes.

5. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.

  • You have the option to disable cookies in your browser settings; however, this may affect certain website functionalities.

6. Children's Privacy:

  • Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under this age without parental consent.

7. Opt-Out Options:

  • You have the right to opt-out of receiving promotional emails or marketing communications from us by following the unsubscribe instructions included in each communication.

  • You may also contact us directly to update your communication preferences or request the deletion of your account and personal information.

8. Compliance with Laws:

  • We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) for customers within the European Union, to ensure the lawful and transparent processing of personal data.

9. Updates to Policy:

  • We reserve the right to update or modify this privacy and safety policy at any time. Any changes will be reflected on our website, and your continued use of our services constitutes acceptance of the revised policy.

Thank you for entrusting tasteofhappiness.co.uk with your personal information. If you have any questions or concerns about our privacy and safety practices, please contact us for assistance.

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